Admissions Support Solutions for Higher Ed

When it comes to creating meaningful dialogue with a prospective student, nothing seems more logical than picking up the phone and placing a call. Sound like a simple plan? It is. Unless your goal is sparking meaningful conversations with each and every prospective student on your list.

That’s where we come in. With the help of PlattForm Higher Education’s calling campaign experts, you can free yourself from the hassle of managing your own on-site call centers – all while increasing your response rate.

Our calling experts are completely dedicated to working within the realm of higher education. That means we understand how to communicate with your prospective students, with their parents and with your alumni. We speak your language, so whatever you need from a call center – fielding inbound calls, surveying current students, scheduling campus visits, or even getting in touch with native Spanish-speaking inquiries or their parents – we’ve got you covered.

Inbound Call Center Support
Your institution has just distributed thousands of personalized emails to prospective students as part of your direct marketing campaign. Because you want to give your recipients the ability to respond in whatever way they feel most comfortable, you’ve provided a phone number so they can contact you via telephone. In the first three days, you’ve received hundreds of inquiries. But, your admissions representatives simply can’t keep up.

With the help of our inbound call center experts, your institution has the support it needs to ensure that your inquiries’ calls never go unanswered. Our experts will work with you to learn about the details and history of your institution. Listening to your institution’s story, knowing what makes your school different and appealing, helps us to provide your potential students with the most accurate, relevant and interesting information possible. All of our calls are monitored for quality assurance at your request, and we provide Web-based reporting and monitoring capabilities.

Outbound Call Center Support
A month before your new building dedication, you realize that it’s time to begin ramping up alumni attendance. That means you have to get in touch with a large amount of people in a short amount of time – and you need to collect RSVPs fast. With the help of our outbound calling center, you can count on call center solutions designed to make your life easier.

You’ll have access to sophisticated technology backed by some of the best minds in call center marketing. With our comprehensive resources like strategic list sourcing, predictive dialing technology, warm-transfer calls and appointment setting capabilities, we will give you more than total support – we will help you transform the way your admissions office operates.

Reconnect Capabilities
You’ve made a genuine connection with a potential student who is steadily on his way to enrolling at your institution. Then, just before he confirms his admission, he inexplicably backs out. Why do potential students like this choose not to enroll? Research shows that in 75%-90% of these instances, it’s because the timing is not right.

That’s why we offer reconnect capabilities. We will help you continue to reach out to old inquiries until the timing is right for them to enroll through a range of innovative contact methods. Because some inquiries are removed from call campaign lists as a result of changed phone numbers or other factors like the National Do Not Call Registry, we can help you employ a strategy that uses alternative contact methods such as email and traditional mail.

With our team of experts supporting your recruitment efforts, you can rest assured that your list of inquiries will reach its maximum performance level. Because at PlattForm Higher Education, we’re not just interested in helping you receive peace of mind; we’re interested in helping you receive the best possible ROI. Let our call center experts provide you with a full range of exceptional solutions and long-term opportunities.

Interested in learning another way to increase your conversions via telephone? Find out more about our Quick Connect service. This exciting tool makes it easy for you to connect with your interactive inquiries faster – a recruitment tactic proven to increase your conversion rates.